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Learn about Kichau.com, how to use it, how to order, sell, or buy and if you are still not satisfied, contact us. Getting news from you always makes us happy.

Kichau.com is a Website, Software, Applications, Multi-Seller e-Commerce website designed to bring all the products you want to your door. As Kichau, we aim to offer happiness to all our customers. Our services reach customers all over Bangladesh, making it the most preferred online shopping platform.

Kichau.com stands out for its sincerity, as we have succeeded in keeping our promise of providing only warranted and genuine products from brands or valid sellers. No other online shop in Bangladesh has been able to achieve absolute customer satisfaction in product originality, outstanding customer-care services, and providing exciting deals & offers. All our products are certified of their authenticity and backed up by warranty facilities also some products have a full replacement guarantee. We also offer the best deals with the lowest price possible, in order to make the products affordable in the market. As a result, we make little profit, but our motive is only to offer our customers a great shopping experience, in addition, we provide after-sales-services, that no other online shop provides.

Kichau.com’s loyal customer base prefers to shop from Kichau when they need trust and any product. Kichau offers a guarantee of original and original products.

 

Kichau’s sellers include the most well-known international brands and manufacturers offering only authentic products, as we have ZERO tolerance for duplicates or counterfeits. In addition, our accompanying warranty facilities help our customers make the most of their original products.

 

Please Note: We have a lot of sellers right now, before purchasing a product, please see the reviews for your satisfaction.

Our website is designed to make your shopping experience fun, fast, easy and reliable. Ordering online at Kichau.com is very fast and easy. For a step-by-step guide on purchasing products from Kichau.com, follow some simple steps, as shown in the How to Order segment of our page.

We have various methods of payment options available for your best convenience. You can pay using bKash, Online Banking, Debit/Credit Cards, and obviously Cash on delivery.

We have a 3-Day Easy Return policy for all our products sold online (except plant products and a product broken by clients) to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your order, we will allow returns within 3 Calendar Days for your satisfaction. For more details, please visit our Return and Replacement segment page.

Kichau.com offers various warranties depending on the product purchased. Most products carry Local Seller Warranty, Full Replacement Warranty, Brand Warranty, Service Warranty, Parts Warranty, and International Warranty on them, and some products do not have any kind of warranty. Each product carries unique warranties that can vary depending on the type and brand, seller, of the product. Learn more about our warranties by visiting our Warranty Policy page.

All Your information is 100% safe and secure on our website, also the payment processing is highly encrypted providing further protection to our information database. If you have any concern regarding our protection system, please visit our Privacy Policy to learn more about information security at Kichau.com

Kichau.com is a licensed, authorized, and fully protected website which offers safe and secure transactions for our valued customers. Our business is licensed and regulated with the highest priority for the protection of your information and serving you at the most convenient.

Providing the best customer satisfaction is our ultimate goal and top most priority, hence we are always available for support or to receive any concerns relating to our products or services. You can also contact us by phone, email or our social media platforms. Visit our Contact Us page for more information about how to get in touch with us.

You have 3 calendar days from the day you received your purchase to call Kichau.com to initiate your return. Past this date, unfortunately, we do not accept returns, replacements, or refunds.
For more information, please visit our Returns and Replacements segment page.

You have 3 calendar days after the product has been received by you, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling Customer Service at 01700775747. Returns are easy.

Simply follow the 6 steps stated below:

  • Check if your product meets all requirements.
  • Contact Kichau’s customer-care service.
  • Fill in the return form given with the invoice.
  • Either drop the product in our office or appoint a rider when you call customer service.
  • Your return will go through a quality check.
  • If validated, you will get a replacement or refund (whichever was requested).

No. You only pay what you see. However, if you choose home delivery then you shall have to pay an additional charge for the delivery. And if you also request Installation or fitting of the ordered product, then such shall carry a small installation or fitting charge.

NOTE:

* Free Shipping Depends on Campaign

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