Who we are

Welcome to the Kichau.com website (“Site”) operated by Kichau Store. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

This Privacy Policy describes how we collect, use, and disclose (under certain conditions) your personal information. This Privacy Policy also describes the steps we take to protect your personal information. Finally, this Privacy Policy describes your options for the collection, use, and disclosure of your personal information. By visiting the Site directly or through another site, you agree to the practices described in this Policy.

Data protection is a matter of trust and your privacy is important to us. For this reason, we will only use your name and other information about you as specified in this Privacy Policy. We will collect information only where it is necessary for us and will collect information only if it relates to our relationships with you.

We will retain your information only as long as required by law or as relevant for the purposes for which it was collected.

You can visit and browse the Site without having to provide personal information. During your visit to the Site, you remain anonymous and we will never identify you unless you have an account on the Site and log in with your username and password.

Data that we collect

If you want to order a product with us on the site, we can collect various information.

We collect, store, and process your data to collect your purchase on the site and any subsequent claims and provide you with our services. We may collect personal information, including, but not limited to, your title, name, gender, date of birth, e-mail address, postal address, delivery address (if different), phone number, mobile number, fax number, payment information, payment card, details, or bank. account information.

We will use the information you provide to enable us to process your orders and provide you with the services and information you provide and request through our website. We will also use the information you provide to manage your account with us; verifying and executing financial transactions related to your payments; controlling the download of data from our website; improving the layout and/or content of the pages of our website and customize it for users; identifying visitors on our website; to conduct research on the demographic features of our users; Provide you with information that you think you may find useful or that you request from us, including information about our products and services, provided you do not object to being contacted for these purposes. We may contact you by e-mail with details of other products and services, subject to your consent. If you choose not to receive any marketing communications from us, you can disable it at any time.

We may provide your name and address to a third party (for example, to our courier or supplier) to have the product delivered to you. You must only send us correct and non-misleading Site information and keep it up to date and notify us of changes.

Your actual order information can be stored with us, but cannot be taken directly by us for security reasons. However, you can access this information by logging into your account on the Site. Here you can view the details of your completed, open and short-to-send orders, and manage your address information, bank information (for reimbursement purposes), and any newsletter you can subscribe to. You undertake to keep personal access data confidential and not to make it available to unauthorized third parties. We cannot take any responsibility for the misuse of passwords unless this misuse is our fault.

Other uses of your Personal Information

We may use your personal information for opinion and market research. Your information is anonymous and will only be used for statistical purposes. You can choose to opt-out at any time. Answers to surveys or opinion surveys that we may ask you to complete will not be forwarded to third parties. Explaining your e-mail address is only necessary if you want to participate in competitions. We record the answers to our surveys separately from your e-mail address.

We may also send you Site, other websites, our products, sales promotions, newsletters, other information about other companies in our group, or our business partners. If you choose not to get any of this additional information in detail in this paragraph (or any part), click the ‘unsubscribe’ link in any email we send you. We will cease to send you information as requested within 7 business days (neither (i) a Sunday nor (ii) a public holiday anywhere in Bangladesh) from the receipt of your order. If your order is not clear, we will contact you for clarification.

We can anonymize data about the users of the Site in general and use it for a variety of purposes, including using and providing a link in an email to registered persons to determine the general location of users and specific aspects of the Site or to receive them. Anonymized data to third parties such as publishers. However, anonymized data cannot identify you personally.


For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.


Third Parties and Links

We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data, and to provide us with marketing or customer service assistance.

We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.


The acceptance of cookies is not a requirement for visiting the Site. However we would like to point out that the use of the ‘basket’ functionality on the Site and ordering is only possible with the activation of cookies. Cookies are tiny text files that identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only use cookies for your convenience in using the Site (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses. If you want to find out more information about cookies, go to http://www.allaboutcookies.org or to find out about removing them from your browser, go to http://www.allaboutcookies.org/manage-cookies/index.html.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

Your rights

If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes.