kichau.com holds the return policy to high regard as we constantly think of the comfort of our customers. We have a return policy of 3 days for most of our products if the product meets certain criteria i.e. if the product is damaged or if the product was not the item which was ordered. After 3 days, the item will not be taken back and Kichau.com will not be held liable. Customers are requested to contact our customer care team as soon as possible for the return of unwanted products.
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. All returns are evaluated before being processed. Unless faulty, medicines, food, personalized gifts, or cosmetics products that have been opened cannot be refunded or exchanged. This does not affect your statutory rights. Faulty items will be accepted up to the manufacturer’s warranty terms. If you don’t have the money receipt then Kichau.com will refuse to accept the return of the product.
Kichau holds all the rights of the balance added to its wallet. Kichau may refund the customer to his/her desired transactional medium but the process may take up to 3 months or more depending upon the circumstances. All wallet cashback and vouchers could be subjected to change upon company decisions at any given moment.